Disconnect WhatsApp only
- Sign in to Slot Reply and open Settings.
- Under Connected WhatsApp, choose Disconnect.
- Confirm the disconnection.
This unsubscribes Slot Reply from the connected WhatsApp Business Account and removes the stored access credential. It does not delete the Slot Reply account or its existing conversation history.
Permanently delete the account
- Sign in to Slot Reply and open Settings → Danger zone.
- Select Delete account.
- Enter the on-screen confirmation phrase and confirm deletion.
Account deletion removes the tenant database, conversations, flows, bot configuration and connected WhatsApp credentials. Templates remain in the business's Meta account because Slot Reply reads them directly and does not store a separate copy. The action cannot be undone.
Request deletion by email
If you cannot access the dashboard, email admin@ondravan.com with the subject Slot Reply data deletion. Include the business name and the email address or phone number used for the account. Do not send passwords, OTPs or API tokens.
We will verify that you are authorised to request deletion and normally complete a valid request within 30 days.
If you messaged a business using Slot Reply
Contact that business first because it controls its customer conversation records. You may also email us, identify the business and the phone number used in the conversation, and we will route the request to the account owner.
Records we may retain
We may retain limited payment, invoice and tax records when required by Indian law, together with a minimal record that a deletion request was completed. These records are not used to restore the deleted account or its conversations.