How automatic replies work, what they answer and how to switch them on or off.
How automatic replies work
What the assistant answers, in which order it tries things, and when it passes a chat to your team.
Turn auto-replies on or off
Pause the assistant for the whole business, for example during a team meeting, and switch it back on.
Tone, languages, greeting, away and closing messages
Choose how the assistant sounds, which languages it replies in, and the fixed messages it sends.
When a customer replies STOP
Customers can stop automatic messages by replying STOP and turn them back on with START.
Still need help?
Search the FAQs or contact our team by email or phone.