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Bookings and staff
  • How customers book, move and cancel on WhatsApp
  • Use the Bookings diary
  • Add a booking yourself
  • Reschedule, cancel or mark a no-show
  • Add staff and their working hours
  • Booking rules
  • Appointment reminders
  • The waitlist
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Help CenterBookings and staff

Bookings and staff

Your diary, staff, booking rules, reminders and how customers book on WhatsApp.

  • How customers book, move and cancel on WhatsApp

    What the assistant does when a customer asks for an appointment, wants to change it or cancel it.

  • Use the Bookings diary

    See the day's appointments on the timeline or as a list, search past bookings and filter by staff or status.

  • Add a booking yourself

    Book a walk-in or phone customer into the diary, and optionally send them a WhatsApp confirmation.

  • Reschedule, cancel or mark a no-show

    Move a booking to another time, cancel it, or record whether the customer came.

  • Add staff and their working hours

    Add the people (or tables, or crews) customers can be booked with, their services, days and time off.

  • Booking rules

    Time slots, notice, how far ahead people can book, who they book with, no-shows and freed-up times.

  • Appointment reminders

    Send customers WhatsApp reminders before their appointment, and let them confirm with one tap.

  • The waitlist

    Keep a list of customers who want an earlier time, and offer them a slot when one frees up.

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Slot Reply

WhatsApp automation, a shared inbox and human handoff for customer-facing teams.

Operated by Ondravan Private Limited
CIN U62011TN2026PTC195416

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