Help & Support
Most questions are answered in the guides. If yours is not, our team is a message away.
The bot is not replying to customers
Work through these checks, in order, when customers get no automatic answer.
A message was not delivered
What "Couldn't send" means and how to send the message again.
Customers are not offered any times
When the assistant says nothing is free, or offers no booking times.
I can't log in
What to do when the code does not arrive or is not accepted.
No. You connect your existing WhatsApp Business number through Meta, so customers keep messaging the number they know.
Read the full guide →Usually auto-replies are paused, the number is not connected, someone took over the chat, or AI credits ran out. Work through the checklist.
Read the full guide →Yes. Select Take over in any chat, or just send a message. The bot pauses for that chat only until you give it back.
Read the full guide →English, Tamil, Hindi, Telugu, Malayalam and Kannada on every plan, and Tanglish on Growth and Pro.
Read the full guide →WhatsApp only delivers normal messages within 24 hours of the customer's last message. After that, send an approved template.
Read the full guide →Yes. Select the lightning icon under the reply box to pick a saved reply or create a new one.
Read the full guide →AI replies and inbox translation. Bookings, button flows, reminders and confirmations are free.
Read the full guide →No. Meta bills WhatsApp message charges to you directly. Your plan and credit packs cover Slot Reply only.
Read the full guide →No. The free trial needs no card, and paid terms are prepaid and never debited automatically.
Read the full guide →Invite them from Settings → Users & roles with the Receptionist role, then send them the link.
Read the full guide →The Ondravan Private Limited team answers questions about setup, billing, account access and privacy.