Tone, languages, greeting, away and closing messages

Tone and languages

1. 1

   Open Business info → Personality & handoff.

2. 2

   Under Tone & languages, pick Friendly, Formal or Short & direct.

3. 3

   Under Replies in, tick the languages: English, Tamil, Tanglish, Hindi, Telugu, Malayalam and Kannada.

   Tanglish needs the Growth or Pro plan. Hindi written in English letters is answered in Hindi.

4. 4

   Select Save changes.

Fixed messages

Each has its own card on the same tab, with its own Save changes.

• Greeting: sent the first time someone writes, after a chat was resolved, or after 7 quiet days.
• Away message: outside your hours. Choose Away note, then keep answering, Away note only or Reply as usual.
• Closing message: sent after a booking or when you mark a chat resolved.
• Translate fixed replies: sends these messages in the customer's language.