Answer customers from the shared inbox, take over from the bot and hand chats back.
Find your way around the inbox
Filter chats, see who is answering each one, and find a customer by name or number.
Reply to a customer
Type a message, send a photo or PDF, and know what happens to the bot when you do.
The 24-hour reply window
WhatsApp only lets businesses send normal messages within 24 hours of the customer's last message.
Take over a chat and give it back to the bot
Pause the assistant for one chat while you handle it, then hand it back when you are done.
Get alerted when a customer needs you
When the bot hands a chat to your team, get a WhatsApp alert on your own phone, a pop-up and a sound.
Assign chats to team members
Make one person responsible for a chat, and filter to the chats assigned to you.
Tags, internal notes and quick replies
Label chats with tags, leave notes only your team sees, and save replies you type often.
Send a template from a chat
Reach a customer after the 24-hour window has closed with an approved WhatsApp template.
Block or unblock a customer
Stop all replies and messages to a customer from Slot Reply, for example after spam or abuse.
Translate chats in the inbox
Read customers' messages in your team's language and send replies translated into theirs.
Still need help?
Search the FAQs or contact our team by email or phone.