Your contacts

Who is in the list

• Everyone who has written to your WhatsApp number. A new customer becomes a contact with their first message.
• Anyone your team adds with Add contact. Adding a contact sends them nothing.
• A contact is their WhatsApp number in your business, so their chat, tags and bookings belong to the same person.

Find someone

1. 1

   Open Contacts in the sidebar.

2. 2

   Type in the search box: the start of a name, or the first or last digits of a number.

   Search matches how a name or number starts or ends, not words in the middle.

3. 3

   Narrow the list with the tag filter, Has a chat / No chat yet, Date added, or Archived.

4. 4

   The list shows 25 contacts a page. Use the arrows under it to move between pages, or choose 10, 50 or 100 a page.

   A new search or filter starts again at the first page.

Do something with one contact

• Click the ⋯ button at the end of a contact's row.
• Edit contact opens their details. Clicking the name does the same.
• Open chat opens their conversation. It shows only for a contact who has written to you.
• Copy number copies their full number, with + and the country code.
• Archive takes them off the list; for an archived contact it is Restore.

Choose the columns

1. 1

   Click Columns.

2. 2

   Tick the contact fields you want to see in the list.

   Your choice is kept in this browser.

Tag many contacts at once

1. 1

   Tick the contacts, or tick the box at the top and then Select all … in this view.

2. 2

   Click Add tag or Remove tag and pick the tag.

3. 3

   Read the summary, for example "12 tagged, 3 skipped: no chat yet".

   Tags go on a contact's chat, so contacts who have not written yet are skipped.