Translate chats in the inbox

1 min readManagers and ownersGrowth and Pro

Summary

Read customers' messages in your team's language and send replies translated into theirs.

Switch it on

  1. 1

    Open Business info → Personality & handoff → Inbox translation.

  2. 2

    Turn on AI translation in the inbox and choose Translate to.

  3. 3

    Select Save changes.

Business info, Personality & handoff: the Inbox translation card with its switch and Translate to.

In a chat

  • A strip shows, for example, "AI translation is on · Hindi → English". Select it to change the languages for that chat.
  • Translation uses AI credits: about 1 credit for every 3 messages.
  • If a reply cannot be translated, you are asked whether to Send as typed.

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