Read your analytics

Open analytics

1. 1

   In the sidebar, select Analytics.

2. 2

   Pick a period: 7 days, 30 days, 90 days or 12 months (12 months is on Pro).

3. 3

   Switch between the four tabs.

The four tabs

• Bookings & Revenue: bookings made, booking value at list price, cancellations, no-shows, where bookings came from and the most booked services. Booking value is shown to the owner only.
• Conversations & Team: conversations started, messages, bot replies, when customers write and in which languages. Growth adds who handled chats, handoff reasons and team performance.
• Automation & Recovery: bot and AI replies, Credits spent (AI credits used in the chosen period) and, on Growth, how each reply flow performs.
• WhatsApp Performance: messages sent, delivered, failed and read, and which ones Meta charges for.

Sections your plan does not include show a lock and the plan that adds them.

Export

1. 1

   Select Export CSV.

2. 2

   Choose Daily figures or Bookings list (every plan), Conversations and team (Growth) or Full history (Pro).