Add FAQs
1 min readManagers and ownersStarter: 10 active FAQs. Growth and Pro: unlimited.
Summary
Write answers to the questions customers ask most, such as parking, payment methods or your cancellation policy.
Add an FAQ
- 1
Open Business info → FAQs.
- 2
Select Add FAQ.
- 3
Type the Question the way a customer would ask it, and the Answer your assistant should give.
- 4
Save it. Leave its switch on so the assistant uses it.
Good to know
- Put your cancellation, refund and late-arrival policies here. The assistant only states policies you have written down.
- With FAQ answers only chosen under When nothing else answers, FAQs are sent word for word. See How automatic replies work.
- Once you have 6 or more FAQs, a search box and filters appear.
If something goes wrong
- "You already have an answer to that question."
- Edit the existing FAQ instead of adding a second one.
- My new FAQ was saved switched off.
- All the active FAQs your plan allows are in use. Switch another off, or upgrade.
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Still need help?
Search the FAQs or contact our team by email or phone.