Create your own template
Summary
Write a template such as a payment reminder or a "closed today" notice and submit it to Meta.
Create and submit
- 1
Open Message templates and select Create template.
- 2
Give it a name (lowercase letters, numbers and _ only) and pick the language. The language cannot be changed after submitting.
- 3
Choose a category: Utility for updates about a booking or order (cheapest and approved fastest), or Marketing for offers (customers can opt out).
- 4
Write the message. Use {{1}}, {{2}} and so on for parts that change, such as a name or a date. Add a header, footer or buttons if you need them.
- 5
Select Submit for review.
The library also has ready-made templates you can edit: Running late, Closed today, Payment reminder and Visit feedback.
If something goes wrong
- "Meta rejects messages that start or end with a variable."
- Put some words before the first {{1}} and after the last one.
- "Variables must count up from {{1}}."
- Number them in order, {{1}}, {{2}}, {{3}}, with none skipped.
- The template was Rejected.
- Read Meta's reason on the template, change the wording and select Resubmit for review.
Related articles
Still need help?
Search the FAQs or contact our team by email or phone.