Slot Reply

Send a template from a chat

1 min readGrowth and Pro

Summary

Reach a customer after the 24-hour window has closed with an approved WhatsApp template.

Send

  1. 1

    Open the chat and select Templates under the reply box.

  2. 2

    Find the template by searching or with the Utility and Marketing chips, and check the Preview.

  3. 3

    Fill in every value under Details. Values from the customer's booking are filled in for you.

  4. 4

    Select Send template.

What you should see

  • You see Template sent, and you are now handling the chat.

If something goes wrong

No approved templates yet.
Create and submit one under Message templates, and wait for Meta to approve it.
"Not sent: this customer replied STOP."
Templates are never sent to customers who opted out. See When a customer replies STOP.
A message says templates are part of the Growth plan.
Sending templates needs Growth or Pro.

Related articles

The 24-hour reply window

WhatsApp only lets businesses send normal messages within 24 hours of the customer's last message.

What message templates are

Messages approved by WhatsApp in advance, needed for anything you send more than 24 hours after a customer's last message.

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