I can't log in

1 min read

Summary

What to do when the code does not arrive or is not accepted.

Check these

  1. 1

    Type the number you signed up with, with the right country code.

  2. 2

    Open WhatsApp on that phone. The code comes as a WhatsApp message, not an SMS.

  3. 3

    Use the newest code. A code works for 5 minutes.

  4. 4

    If you see a timer, wait for it before asking for another code.

The Log in page: Business WhatsApp number field and the Send code button, with Log in and Sign up tabs.

If something goes wrong

"Too many incorrect codes."
Your number is locked for a while to keep the account safe. Wait for the time shown.
"This account is suspended."
Contact support.
I changed my phone number.
Contact support to move the account to your new number.

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