A message was not delivered
1 min read
Summary
What "Couldn't send" means and how to send the message again.
See why and try again
- 1
Select Couldn't send under the message. Message not sent shows WhatsApp's reason and error code.
- 2
Fix what it says, then select Send again.
Common reasons
- The 24-hour window has closed. Send an approved template instead.
- Your number has a problem with Meta. Check the warning bar and connection status.
- The customer's number cannot receive WhatsApp messages.
If it keeps failing, contact support and include the Meta error code shown.
Related articles
The 24-hour reply window
WhatsApp only lets businesses send normal messages within 24 hours of the customer's last message.
WhatsApp connection status and warnings
What Working, Some messages failing, Not sending and Not connected mean, what Home's status card shows, and what to do when a warning appears.
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