Search the Help Center

Change your name or email (Your profile)

2 min read

Summary

Your profile, the first card in Settings → Account, holds your own name, the number you log in with and, for the account owner, the account's email. It is separate from your business's details.

Open your profile

  1. 1

    Open Settings, then Account. Your profile is the first card.

  2. 2

    Shortcuts: select your name at the bottom of the sidebar, or on Home open the account menu at the top right (your initials) and select Your profile.

Settings, Account, with the Your profile card first: your initials, Name, the WhatsApp number you log in with (it can't be changed here), Email, and Cancel and Save.

Change your details

  1. 1

    Change your Name. This is how Slot Reply greets you, and the name shown on the sidebar and the account menu.

  2. 2

    If you opened the account, you can also change the Email. It is the account's email, used on payments and invoices.

    Team members do not see an email field: the account's email belongs to whoever opened the account.

  3. 3

    Select Save. Save stays greyed out until you change something; Cancel puts back what was saved.

Things to know

  • Your WhatsApp number is the number you log in with. It is shown here but can't be changed. Contact support if it has to change.
  • Your name is your own, so it is the same in every business you belong to. If an owner had given you a different name in Users & roles, saving your profile replaces it in this business. The owner can still rename you there.
  • Your business's name, phone and email for customers are in Business info, not here. See Fill in your business profile.
  • Changing your name does not rename you in the booking diary. Edit your staff entry in Bookings → Staff if you are bookable.
  • Slot Reply doesn't send a confirmation email when you change the email.

What you should see

  • Your new name shows straight away in the greeting on Home, on the sidebar and in the account menu.

If something goes wrong

"Another account already uses this email."
Each Slot Reply account needs its own email. Use a different one, or contact support if the other account is also yours.
"Enter a valid email address."
Check for spaces or a missing part, such as name@example.com.

Related articles

Still need help?

Search the FAQs or contact our team by email or phone.

Contact support