The Buttons step

2 min readManagers and owners

Summary

Sends a message with up to 3 tap-able buttons. Each button leads to its own next step.

Message: the text above the buttons (required), up to 1,024 characters.
Buttons: each button's text, up to 20 characters, and its Goes to. Every button must lead somewhere. + Add button adds one, up to 3. A new step starts with Yes and No.

Header and Footer: a short line above and below the message, up to 60 characters each.
Save as: keeps the tapped button's text as an @word you can use later, for example in a Condition. Leave it empty if you do not need it.
If they type something else, say: the line sent when a reply matches no button, for example "Please tap one of the buttons."
Hand over after this many tries: after this many replies that match no button (1 to 10), the chat goes to your team with "Sorry, I couldn't follow that. Someone from our team will reply here shortly."

Typing a button's text, or its number (1, 2 or 3), counts as tapping it.
A number with no button gets "There is no option N. Please pick one of these".
If both retry fields are empty, a reply that matches no button is answered as if no flow were running: the booking assistant, your other flows or the AI answer it, and the flow stops waiting.

"“X” doesn’t lead anywhere, so customers who tap it get no reply.": Choose a step for that button's Goes to, or End the flow here.
"Two buttons have the same text.": Make each button's text different.
"Button text can be up to 20 characters.": WhatsApp cuts longer buttons; shorten it.

The List step

Sends a menu of up to 10 choices that opens from a button. Use it when 3 buttons are not enough.

Saved answers and @variables

Put the customer's name, their booking or an earlier answer into a message by typing an @word.

What happens while a customer is in a flow

When the bot waits for a reply, how long it waits, and what happens if the customer asks for something else.

Still need help?

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