The ready-made flows

Use one

1. 1

   Open Reply flows → Templates (filter by Everyday or After the visit), or READY-MADE FLOWS in the builder. Select Preview (the eye icon in the builder) to look inside one.

2. 2

   Select Use template. It becomes a new flow's draft; nothing goes live yet.

3. 3

   Change the wording, test it with Try it, then turn Live on.

Welcome menu

• Starts when the whole message is menu.
• Buttons: "Hi! Welcome to @business_name. How can we help you today?" with Book a time, Prices & services and Talk to us.
• Book a time → a Book appointment step; Prices & services → an AI answer; Talk to us, Not booked and Needs a person → Hand over to team.

After-visit feedback (Growth and Pro)

• Starts 2 hours after each visit (Scheduled).
• A List asks "How was your @service with @staff today?" with Excellent, Good, Okay and Poor, saved as @rating.
• A Condition sends happy customers (Excellent or Good) a thank-you with a review link. Replace the link with your own Google review link.
• Others are asked what could be better (saved as @feedback), then handed to your team.
• The checks list suggests starting it with a WhatsApp template step, because the customer may not have written in the last 24 hours.

FAQ menu

• Starts on faq, questions or info.
• A List "What would you like to know?" with Prices, Opening hours, Where we are and Services, saved as @topic.
• An AI answer replies from your business info; if it needs a person, the chat is handed to your team.